CASE STUDIES

Operational Response Case Studies

Selected examples of MTN International’s secure transportation, evacuation, crisis response and real-time risk monitoring support during complex security incidents.

All case studies are presented for informational purposes and should be reviewed with client confidentiality in mind.

Case Study28 May 2013

Gezi Park Protest

A wave of demonstrations and civil unrest in Turkiye began on 28 May 2013, initially to contest the urban development plan for Istanbul's Taksim Gezi Park. The protests were sparked by outrage at the violent eviction of a sit-in at the park protesting the plan. Subsequently, supporting protests and strikes took place across Turkiye. There is no centralized leadership beyond the small group that organized the original environmental protest. Social media played a key part in the protests. Three and a half million people (out of Turkey's population of 80 million) are estimated to have taken an active part in almost 5,000 demonstrations across Turkiye connected with the original Gezi Park protest. Twenty-two people were killed and more than 8,000 were injured. MTN Ground Quick Response Team managed to secure transportation and evacuation and real on time risk analyze for multinational companies’ clients because of chaos in everywhere in Turkiye. Firstly, after monitoring events, MTN activated Quick Response Team and set the operations. Afterwards, the locations of clients were determined. MTN reached out clients in risky areas. Then, clients were evacuated and relocated in safe zone.

Terror attacks in Ankara

When there were terror attacks in Ankara, such as explosion in Ankara Train Station and Güvenpark, MTN Ground Quick Response Team intervened in the events while maintaining coolness. First of all, MTN Team determined if there are any client in the area and then, started to evacuate clients from this land. Afterwards, the team took them away from the scene and located them in a safe place.

Explosion of Station in Ankara (10 October 2015)

2015 Ankara attack occurred around 10:04 local time on October 10, 2015, explosion of Station, is deadliest suicide bombings of the Republic of Turkey histories. 109 people died in there.

February 2016 Ankara Bombing (17 February 2016)

February 2016 Ankara attack, the explosion that occurred during the passage of military service vehicles belonging to Turkish Armed Forces in the area where the General Staff, soldiers' lodgings and Turkish Land Forces Command were located in Ankara's Çankaya district on February 17, 2016. The point where the explosion occurred, the Grand National Assembly of Turkey is located 5 minutes away. A suicide bomber detonated a bomb-laden vehicle during the passage of 5 military service vehicles and killed 28 people, including civilians, and one of them died while being treated at the hospital and 61 people were injured. After MTN Ground Quick Response Team provided real on time risk analyze for multinational companies’ clients, MTN team found out if there were any clients in the area. Afterwards, MTN Team ensured secure transportation and evacuation to these clients

Güvenpark attack (13 March 2016)

The March 2016 Ankara car bomb attack took place in Güvenpark, Kızılay at 18.45 on March 13, 2016, where a total of 38 people was killed, 2 of them being attacker and 125 of them were heavy injured.

Case Study28 June 2016

Attack at Atatürk International Airport

The Atatürk Airport attack was an armed and bombed suicide attack at Atatürk Airport in Bakırköy district of İstanbul at 21.22 local time on 28 June 2016. 45 people lost their lives and 239 people were injured in there. According to Turkish officials, attackers were belonged to Islamic State of Iraq and Levant, however, no organization took responsibility for the attack. After the attack, Atatürk Airport was closed and all flights were blocked. Thus, the planes could not land in here so the planes were directed to other airports, such as Sabiha Gokcen Airport and airports in other cities. MTN Ground Quick Response Team served its clients in these cities.

Attack started at 22:10.
At 22:15 MTN Ground Quick Response Team started to monitor it.
At 22:20 MTN Ground Quick Response Team activated.
At 22:33 MTN Ground Quick Response Team notify initial alert.
At 22:35 MTN Ground Quick Response Team set the operations
At 22:38 MTN Ground Quick Response Team determined clients’ location in risky areas
At 22:40 MTN Ground Quick Response Team reached out proactively to alert clients and contacts.
At 23:02 MTN Ground Quick Response Team started receiving evacuation and met clients’ requests
At 03:00 MTN Ground Quick Response Team began to evacuate for just landed clients at Atatürk Airport
At 03:45 MTN Ground Quick Response Team started to evacuate stranded travelers at Atatürk Airport
At 04:15 MTN Ground Quick Response Team provided clients with support diverted to different cities in Turkey

Case Study15 July 2016

15 July Coup Attempt

On the night of July fifteenth, Turkiye witness a military overthrow endeavor assigned by the Fetullahist Terrorist Organization (FETÖ) that has secretively penetrated into the Turkish Armed Forces (TSK) for a long time, concerning accomplishing long haul targets. Because of the led bombings and mass shootings, 241 ordinary citizens were butchered and 2195 were injured. Against all the chances; Turkey's kin, ideological groups, media and NGO's increased a fantastic triumph via doing the battle with solid across the country obstruction. This solid position with an astounding help to government was kept up following the annihilation of ungracefully directed yet at the same time exceptionally ridiculous bombed overthrow endeavor pursued by FETÖ psychological oppressors, as Turkish natives accumulated in the city squares to stand next to each other against likely sort of dread assaults. Along these lines, it is imperative to record and mirror the feelings and view of this common activity, which took the roads and squares of every single city in Turkey for 25 days, in regards to the July 15 upset endeavor. MTN Ground Quick Response Team set up an emergency desk within 5 minutes and made a real on time risk assessment. Through developed secure transportation services, MTN team evacuate their clients and relocated. To keep their clients in safety MTN Team served their clients non-stop during 15 – 20 days. Approximately, 500 people have been rescued and relocated. First of all, when MTN Team got the news about coup, after a brief monitoring, MTN Team set the emergency table. By setting initial rescue plan, MTN Team determine whether there is any client in risky areas. MTN team reached to all clients in risky areas and then initiated evacuation them to safety place.

Case Study10 December 2016

The 2016 Besiktas Vodafone Attacks

Besiktas Vodafone Attacks are two suicide bombings attacks that took place on 10 December 2016 at 22:29 local time, near Vodafone Park in Besiktas district of Istanbul and within Maçka Democracy Park.48 people died there. This place is very close to the hotel with five stars, such as Swissotel The Bosphorus, Hilton İstanbul Bosphorus, Four Seasons Hotel Istanbul at The Bosphorus and so on. After the terror attack, in a minute, MTN Intelligence team set up a desk for the monitoring. After a brief situation assessment, MTN Operations started to evacuate foreign clients, staying at the hotel, fore-mentioned and then, they provided them new accommodation area.

Case Study6 FEBRUARY 2023

6 February Earthquake in Turkiye

Turkiye experienced an earthquake that could be called the disaster of the century on 6th February 2023. Eleven provinces in the south and southeast of Türkiye were affected. 53,537 people died, hundreds of thousands were injured, and 35,000 buildings were destroyed. At 4:50 am MTN Operations ready to assess the situation and assist our clients who requested our help. We established MTN Emergency Operations Centers in Gaziantep and Mardin and began responding to all evacuation and emergency requests. We are grateful to all our MTN colleagues in the local area who worked tirelessly for about five days under very difficult conditions, successfully evacuating dozens of foreign nationals.

US–IRAN WAR 2025–2026

During a period of regional escalation and restricted communications, MTN supported monitoring, standby evacuation planning and cross-border secure movement between Iran and Türkiye. The following examples summarize emergency border evacuation capability, tactical readiness and client feedback from operations conducted under difficult field conditions.

Iran-Turkiye Border Evacuation

MTN monitoring the situation from Iran local sources with very limited internet and communications. Iran and Israel air space closed so we have limited secure ground transportation capabilities from Iran to Turkish border. MTN Emergency Response Tactical Teams are on standby all over Iran-Turkiye borders with full capacity include Medic,Elite Executive Protection Teams, Secure Ground Transportation Teams.

Iran–Turkiye Evacuation

Despite the extremely difficult conditions, especially where telephone and internet communication is very limited in Iran, our Special Operation evacuations from Iran to Türkiye continue. One of our client testimonial who experienced MTN Iran-Turkiye Evacuation Operation: “Once again, a big thank you from my side to everyone for their commitment and especially for their willingness to take on this task at short notice. We will stay in contact”.

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